Frequently Asked Questions

Our New Kingdom Leadership team shares answers to the questions they frequently hear! Click the questions below to reveal the answers:

Are you a “regular” medical clinic? What makes you different from the other choices in the area?

Absolutely!  We specialize in providing everything a traditional medical clinic might, with the added personal touch of natural/integrative care, convenient hours, and most importantly – a judgment-free environment. You’re safe here.  We also offer evening and weekend appointments for your family, recognizing that any service that improves access and decreases the stress of appointments helps benefit those who need us.

What can I expect from an adult wellness visit?

A wellness exam is typically an annual appointment intended to prevent illness and detect health concerns early.  This typically includes a physical exam, labs, and any needed medication refills or requested immunizations along with counseling to optimize your health through a nourishing diet and healthy lifestyle.  At times, we have time to discuss one or two minor health concerns.  However, we ask that you schedule a separate visit to discuss any major concerns.

How often do we need a wellness visit?

That is a great question! It is totally up to you as a family and what your needs may be.  BUT, if you are in need of any refills of medications, lab only strep testing, pink eye medication without being seen, forms (daycare/sports), referrals, therapy orders or anything that would need a provider’s signature, a wellness visit is required to have taken place within the past year.

May I send pictures or texts of my child's rash?

While we appreciate technology, rashes can be super tough to evaluate even in person. We require all patient’s with rashes/bumps to have a visit.

Does my child need to be seen for "this" illness?

While we do our best to guide you over the phone, please note that if you are concerned enough to call and ask if your child needs be seen, it might just be time to bring them in or hop on a telehealth visit with one of our providers so that they may assess your child and give you their trained medical advice.

Do I need to come in fasting for a wellness visit?

Adults may want to fast for at least 12 hours prior to a wellness visit. Updated guidelines do not require fasting for a cholesterol level; however, we are able to obtain more accurate results if you are fasting, especially if we want to assess your blood glucose level. Additionally, some labs are more accurate when tested first thing in the morning, such as a thyroid hormone, sex hormones, and cortisol. If you are not able to schedule a visit in the morning or while fasting, you can complete your visit anytime and return to the clinic within the week for your labs.

Are you in need of a medication refill?

Please call your pharmacy first (and talk to the pharmacy, not the auto refill operator) and request that they fax us a refill request.

Is New Kingdom Healthcare in my network?

Although we do our best to be in-network with most insurance plans, we recommend that you contact your insurance company to check on your specific plan’s benefits.  While we are contracted with Blue Cross Blue Shield, United Health, Medica, Medicaid, UCare, Medicare, and many others, it is very important you check to ensure your specific plan would include New Kingdom as In-Network.

 
 
What will be the approximate cost of my visit?

Every visit is as unique as the patient we are seeing.  Based on co-pays, deductibles, labs performed, vaccines, and self pay options, it’s impossible to give an accurate estimate prior to service.

Do you take Medicare?

We do not do Medicare Annual Wellness visits so we would ask that you choose a different clinic as your primary clinic.  However, we are contracted with Medicare and would be happy to be part of your care team.

Do you provide Developmental-Behavioral Pediatric care?

Dr. Laurel Wills is our resident expert in providing pediatric developmental, behavioral, and sleep disorder care.

Which provider is willing to discuss the most holistic approach to healthcare?

All of our providers specialize in discuss the best holistic and integrative approach to meet the specific needs of the patient.

Still have questions?

I you can’t find answers to your questions in our FAQ section, you can always contact us.

Our Providers

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For information regarding your $250 EE healthcare benefit and how to use, please contact Emily Walters who will assist you through the process. [email protected]

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